[PLACEHOLDER: please review and edit before launch, and check it matches your legal obligations under UK consumer law.]
30-day returns
If you change your mind, you can return most items within 30 days of delivery for a refund.
- Items should be unused, in their original packaging, with all accessories included.
- Some items can't be returned for hygiene or security reasons, such as opened earphones or software. [Edit this list.]
- Return postage: [state who pays].
Faulty items
If something arrives faulty or damaged, please contact us as soon as possible. Your statutory rights under the Consumer Rights Act 2015 are not affected.
How to return
- Contact us with your order number.
- We'll send you return instructions.
- Once we receive and check the item, we'll refund you to your original payment method within [add number] days.